What is Dosell and who can use the service?

Dosell is a medication robot designed to facilitate safer and easier medication management at home. Prior to the launch of Dosell Consumer, medication robots were typically only accessible through home healthcare services or public healthcare systems.

To obtain your medication in pauches, you can consult with your physician or conveniently order DosPac here.


Do I need to add my bankcard to get a free month?

Yes. Apply the discount code at the same time you add your bankcard details. If you later do not want to continue use Dosell you will have to terminate your subscription before the next payment to not be charged the upcoming month. You terminate the subscription in the app under subscriptions. 

How do I attach the discount code?

You add your discount code simultaneously as you put in your bankcard details.  

How do I splice my sachet roll with a new?

Choose ‘’Load sachet roll’’ in the app and then –> ‘’Splice sachet strip’’, follow the instructions. Splice the sachet roll on the back of the sachet strip. 

What happens if I splice on the front of the sachet strip?

Dosell will most likely send the alarm ‘’Failed to read next time of dispensation’’ and you will have to re-load the strip. The tape may interfere with the camera in Dosell and result in difficulties reading the information on the sachet.  

There are new/ different times on my new sachet strip compared to the old, can I still splice them together?

No, if the time on the strips varies you should not splice them together but let the old strip run out before loading with the new one. This because Dosell by safety reasons stops the dispensing if there is a different dispensing schedule in the middle of the strip. 

I am trying to load Dosell with a new sachet strip but fail. What am I doing wrong?

There could be several reasons, ensure below:  

  • Led-light 1 is green, the power cord is connected 
  • Led-light 2 is off or green 
  • Enter a date for ‘’last day of dispensation’’ that is longer than 2 days ahead 
  • You have torn off the empty bags that can be found in the begging of a new sachet strip 
  • The first sachet must be ahead in time, if its 17:00 and you are trying to load a sachet strip with the first dispensation of 17:00 the attempt will fail. You will need at least a few minutes margin.  

If the loading procedure still fails, turn off the Dosell according to the instructions that follows in the package, re-start it and try again.  

What kind of telephone can I use for the application?

iOS 10 or later and Android 6 or later.

How do I pair to Dosell?

You must have Bluetooth turned on your telephone. All instructions are included in the app as well as the QuickGuide. See the instructions under ‘’Pair to Dosell’’ in the app and follow the steps provided.  

Do I need to be logged in to the app for Dosell to give me my medicine?


Do I need internet to use Dosell?

No. You only need internet connection on the phone that uses the app (in order to activate the subscription and load Dosell with a sachet strip).  

I want to change the card that is debited for the subscription, how do I do this?

You do this in the app under ‘’My account – subscription’’. 

We need to pause the subscription, how do I do this?

In the app under ‘’My account – subscription’’, simply pick terminate. You can later on choose a subscription plan and activate it when you want to use Dosell again.  

We bought two Dosell, do I need two applications or does it work with one phone?

You can use the same phone and application for several Dosell, however ensure that you have an active subscription for each unit. You will then see 2 Dosell under ‘’My account’’.  

What does the 3 led lights on Dosell mean?

Status light 1 – Power supply 

Green Dosell is switched on and has power supply 
Yellow Dosell is switched on but lacks power supply and uses its battery. Dosell has a limited battery supply of 48h, attach the power cord as soon as possible  
Red Dosell is switched on but lacks power supply and uses its battery, the battery is critically low. Attach the power cord as soon as possible and restart Dosell 
Off  Dosell is switched off  

Status light 2 – Connection to cloud service 

Green Dosell has successfully established a connection to the cloud and sent information. The green light will shut down in a few minutes 
Yellow Dosell is trying to establish a connection to the cloud service.   NOTE: If light no 2 is yellow you cannot pair, wait until the light goes out.  
Red Dosell has failed to establish a connection to the cloud, probably because Dosell does not have internet coverage. Try to relocate Dosell and restart it.   If the problem persists, contact your purchase place.  
Off By default, this light is always off except when it is trying or just have been in contact with the cloud 

Status light 3 – Current status of Dosell 

Green Ready to dispense the next sachet 
Yellow The sachet strip is starting to run out and needs to be refilled with a new one soon.  
Red An error has occurred. Check the type of error by connecting to Dosell with the app and looking at the alarm history. Restart the Dosell 
How do I turn Dosell on and off?

Start Dosell:  Plug in the power cord, hold the button on Dosell for 3 seconds until you hear the motors inside starting, an upgoing tune and can see 3 green flashes in the sachet slot. The led lights on the side of the unit should be on as informed above. When the blue light in the sachet slot starts flashing after approximately 4 minutes you can connect through the application.  

Shut off Dosell:  Hold the button on Dosell for 8 seconds, until you hear a down going tune and can see 3 green flashes in the sachet slot. Unplug the power cord, all the led lights should be off, then the Dosell is shut off.  

What do all error codes mean?
Error codeMessage  Action
1The clock has been corrected No action
2The clock differs by 5 minutes Restart Dosell
3Clock error Restart Dosell
4Unable to retrieve WAN time Restart Dosell
5Could not load dose roll Restart Dosell and try again
6Could not load dose rollRestart Dosell and try again
7Can not read time and dateTear off the first bag and try again
8The time and date for dispensation have already passedTear off the first bag and try again
9Could not take reference pictureRestart Dosell and try again
10Cannot find position for clipTear off the first bag and try again
11Can not cut the next bagTear off the first bag and try again
12Could not cut the next bagTear off the first bag and try again
13The bag is not in the dose compartment after cuttingReload the doseroll
14The bag has not been removed from the compartmentReload the doseroll
15The time on the bag does not match the scheduleReload the doseroll
16Time to refill the dose rollLoad new doseroll
17Button press is missingReload the doseroll
18Last sachet dispensedReload the doseroll
400Could not send SMSRestart Dosell
401Could not send SMSRestart Dosell
500Could not connect to WANRestart Dosell
600Backend URL is missingContact support
601Could not communicate with backendRestart Dosell
602Could not communicate with backendRestart Dosell
603Could not find backend APIRestart Dosell
700Download server URL is missingContact support
701Could not communicate with download serverContact support
702Could not authenticate download serverContact support
703Could not access download server APIContact support
704Could not list content in download serverContact support
705Incorrect information received from download serverContact support
706Failed to validate downloaded fileContact support
800Upload server URL is missingContact support
801Could not communicate with upload serverContact support
802Could not authenticate upload serverContact support
803Could not find upload server APIContact support
900A serious error has been detected that may require technical serviceContact support


Användarmanual Dosell för företag – svenska
User manual Dosell for business – English
Brukermanual Dosell for selskaper – norsk
Käyttöohje Dosell yrityksille – suomalainen
Användarmanual Dosell Konsument – svenska
Manuale per Dosell Drug Robot – italiano

Have you not received an answer to your question or need further help? 

Contact us via email:  or telephone 08-211121

Are you looking for someone at Dosell?  
Email your contact person at

Webbutveckling Comlog Webbyrå, Stockholm