What is Dosell and who can use the service?
Dosell is a medication robot designed to facilitate safer and easier medication management at home. Prior to the launch of Dosell Consumer, medication robots were typically only accessible through home healthcare services or public healthcare systems.
To obtain your medication in pauches, you can consult with your physician or conveniently order DosPac here.
Do I need to add my bankcard to get a free month?
Yes. Apply the discount code at the same time you add your bankcard details. If you later do not want to continue use Dosell you will have to terminate your subscription before the next payment to not be charged the upcoming month. You terminate the subscription in the app under subscriptions.
How do I attach the discount code?
You add your discount code simultaneously as you put in your bankcard details.
How do I splice my sachet roll with a new?
Choose ‘’Load sachet roll’’ in the app and then –> ‘’Splice sachet strip’’, follow the instructions. Splice the sachet roll on the back of the sachet strip.
What happens if I splice on the front of the sachet strip?
Dosell will most likely send the alarm ‘’Failed to read next time of dispensation’’ and you will have to re-load the strip. The tape may interfere with the camera in Dosell and result in difficulties reading the information on the sachet.
There are new/ different times on my new sachet strip compared to the old, can I still splice them together?
No, if the time on the strips varies you should not splice them together but let the old strip run out before loading with the new one. This because Dosell by safety reasons stops the dispensing if there is a different dispensing schedule in the middle of the strip.
I am trying to load Dosell with a new sachet strip but fail. What am I doing wrong?
There could be several reasons, ensure below:
- Led-light 1 is green, the power cord is connected
- Led-light 2 is off or green
- Enter a date for ‘’last day of dispensation’’ that is longer than 2 days ahead
- You have torn off the empty bags that can be found in the begging of a new sachet strip
- The first sachet must be ahead in time, if its 17:00 and you are trying to load a sachet strip with the first dispensation of 17:00 the attempt will fail. You will need at least a few minutes margin.
If the loading procedure still fails, turn off the Dosell according to the instructions that follows in the package, re-start it and try again.
What kind of telephone can I use for the application?
iOS 10 or later and Android 6 or later.
How do I pair to Dosell?
You must have Bluetooth turned on your telephone. All instructions are included in the app as well as the QuickGuide. See the instructions under ‘’Pair to Dosell’’ in the app and follow the steps provided.
Do I need to be logged in to the app for Dosell to give me my medicine?
Do I need internet to use Dosell?
No. You only need internet connection on the phone that uses the app (in order to activate the subscription and load Dosell with a sachet strip).
I want to change the card that is debited for the subscription, how do I do this?
You do this in the app under ‘’My account – subscription’’.
We need to pause the subscription, how do I do this?
In the app under ‘’My account – subscription’’, simply pick terminate. You can later on choose a subscription plan and activate it when you want to use Dosell again.
We bought two Dosell, do I need two applications or does it work with one phone?
You can use the same phone and application for several Dosell, however ensure that you have an active subscription for each unit. You will then see 2 Dosell under ‘’My account’’.
What does the 3 led lights on Dosell mean?
Status light 1 – Power supply
|Green||Dosell is switched on and has power supply|
|Yellow||Dosell is switched on but lacks power supply and uses its battery. Dosell has a limited battery supply of 48h, attach the power cord as soon as possible|
|Red||Dosell is switched on but lacks power supply and uses its battery, the battery is critically low. Attach the power cord as soon as possible and restart Dosell|
|Off||Dosell is switched off|
Status light 2 – Connection to cloud service
|Green||Dosell has successfully established a connection to the cloud and sent information. The green light will shut down in a few minutes|
|Yellow||Dosell is trying to establish a connection to the cloud service. NOTE: If light no 2 is yellow you cannot pair, wait until the light goes out.|
|Red||Dosell has failed to establish a connection to the cloud, probably because Dosell does not have internet coverage. Try to relocate Dosell and restart it. If the problem persists, contact your purchase place.|
|Off||By default, this light is always off except when it is trying or just have been in contact with the cloud|
Status light 3 – Current status of Dosell
|Green||Ready to dispense the next sachet|
|Yellow||The sachet strip is starting to run out and needs to be refilled with a new one soon.|
|Red||An error has occurred. Check the type of error by connecting to Dosell with the app and looking at the alarm history. Restart the Dosell|
How do I turn Dosell on and off?
Start Dosell: Plug in the power cord, hold the button on Dosell for 3 seconds until you hear the motors inside starting, an upgoing tune and can see 3 green flashes in the sachet slot. The led lights on the side of the unit should be on as informed above. When the blue light in the sachet slot starts flashing after approximately 4 minutes you can connect through the application.
Shut off Dosell: Hold the button on Dosell for 8 seconds, until you hear a down going tune and can see 3 green flashes in the sachet slot. Unplug the power cord, all the led lights should be off, then the Dosell is shut off.
What do all error codes mean?
|1||The clock has been corrected||No action|
|2||The clock differs by 5 minutes||Restart Dosell|
|3||Clock error||Restart Dosell|
|4||Unable to retrieve WAN time||Restart Dosell|
|5||Could not load dose roll||Restart Dosell and try again|
|6||Could not load dose roll||Restart Dosell and try again|
|7||Can not read time and date||Tear off the first bag and try again|
|8||The time and date for dispensation have already passed||Tear off the first bag and try again|
|9||Could not take reference picture||Restart Dosell and try again|
|10||Cannot find position for clip||Tear off the first bag and try again|
|11||Can not cut the next bag||Tear off the first bag and try again|
|12||Could not cut the next bag||Tear off the first bag and try again|
|13||The bag is not in the dose compartment after cutting||Reload the doseroll|
|14||The bag has not been removed from the compartment||Reload the doseroll|
|15||The time on the bag does not match the schedule||Reload the doseroll|
|16||Time to refill the dose roll||Load new doseroll|
|17||Button press is missing||Reload the doseroll|
|18||Last sachet dispensed||Reload the doseroll|
|400||Could not send SMS||Restart Dosell|
|401||Could not send SMS||Restart Dosell|
|500||Could not connect to WAN||Restart Dosell|
|600||Backend URL is missing||Contact support|
|601||Could not communicate with backend||Restart Dosell|
|602||Could not communicate with backend||Restart Dosell|
|603||Could not find backend API||Restart Dosell|
|700||Download server URL is missing||Contact support|
|701||Could not communicate with download server||Contact support|
|702||Could not authenticate download server||Contact support|
|703||Could not access download server API||Contact support|
|704||Could not list content in download server||Contact support|
|705||Incorrect information received from download server||Contact support|
|706||Failed to validate downloaded file||Contact support|
|800||Upload server URL is missing||Contact support|
|801||Could not communicate with upload server||Contact support|
|802||Could not authenticate upload server||Contact support|
|803||Could not find upload server API||Contact support|
|900||A serious error has been detected that may require technical service||Contact support|
|Användarmanual Dosell för företag – svenska|
|User manual Dosell for business – English|
|Brukermanual Dosell for selskaper – norsk|
|Käyttöohje Dosell yrityksille – suomalainen|
|Användarmanual Dosell Konsument – svenska|
|Manuale per Dosell Drug Robot – italiano|
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