You add your discount code simultaneously as you put in your bankcard details.  

Choose ‘’Load sachet roll’’ in the app and then –> ‘’Splice sachet strip’’, follow the instructions. Splice the sachet roll on the back of the sachet strip. 

Contact support@dosell.com  

Dosell will most likely send the alarm ‘’Failed to read next time of dispensation’’ and you will have to re-load the strip. The tape may interfere with the camera in Dosell and result in difficulties reading the information on the sachet.  

No, if the time on the strips varies you should not splice them together but let the old strip run out before loading with the new one. This because Dosell by safety reasons stops the dispensing if there is a different dispensing schedule in the middle of the strip. 

There could be several reasons, ensure below:  

• Led-light 1 is green, the power cord is connected 
• Led-light 2 is off or green 
• Enter a date for ‘’last day of dispensation’’ that is longer than 2 days ahead 

• You have torn off the empty bags that can be found in the begging of a new sachet strip 
• The first sachet must be ahead in time, if its 17:00 and you are trying to load a sachet strip with the first dispensation of 17:00 the attempt will fail. You will need at least a few minutes margin.  

If the loading procedure still fails, turn off the Dosell according to the instructions that follows in the package, re-start it and try again.  

iOS 10 or later and Android 6 or later.

You must have Bluetooth turned on your telephone. All instructions are included in the app as well as the QuickGuide. See the instructions under ‘’Pair to Dosell’’ in the app and follow the steps provided.  

No

No. You only need internet connection on the phone that uses the app (in order to activate the subscription and load Dosell with a sachet strip).  

You do this in the app under ‘’My account – subscription’’. 

In the app under ‘’My account – subscription’’, simply pick terminate. You can later on choose a subscription plan and activate it when you want to use Dosell again.  

You can use the same phone and application for several Dosell, however ensure that you have an active subscription for each unit. You will then see 2 Dosell under ‘’My account’’.  

Status light 1 – Power supply 

Status light 2 – Connection to cloud service 

Status light 3 – Current status of Dosell 

Start Dosell:  Plug in the power cord, hold the button on Dosell for 3 seconds until you hear the motors inside starting, an upgoing tune and can see 3 green flashes in the sachet slot. The led lights on the side of the unit should be on as informed above. When the blue light in the sachet slot starts flashing after approximately 4 minutes you can connect through the application.  

Shut off Dosell:  Hold the button on Dosell for 8 seconds, until you hear a down going tune and can see 3 green flashes in the sachet slot. Unplug the power cord, all the led lights should be off, then the Dosell is shut off.